Privacy Policy for Kulture Aesthetics
Effective Date: March 24, 2025
Last Updated: November 5, 2025
Introduction
Welcome to Kulture Aesthetics (“we,” “us,” “our”). We operate the website kultureaesthetics.com (the “Site”) and provide aesthetic services including injectables, fillers, neurotoxins, and related treatments (the “Services”). We are committed to protecting your privacy and ensuring that your personal and health-related information is handled responsibly. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our Site, book services, sign up for communications, or otherwise engage with us. By using our Site or Services, you consent to the data practices described in this Policy. If you do not agree with the terms below, please do not use the Site or provide us your information.
Information We Collect
a) Personal Information. We may collect information that identifies or is associated with you, including: name, address, email address, telephone number, date of birth, payment information, appointment history, medical history, treatment preferences, photographs (for treatment planning or before/after), and other information you provide to us.
b) Protected Health Information (PHI). Because we are a healthcare/aesthetics provider, we may collect “individually identifiable health information” regarding your past, present or future physical or mental health condition, the provision of health care to you, or payment for that health care. Under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) Privacy Rule, this qualifies as PHI when you are a “covered entity” or we perform functions as such. HHS We collect this PHI when you provide it via forms, consultations, booking tools, or verbally during visits.
c) Usage and Website Data. We collect information about how you use our Site, such as your IP address, device type, browser type, pages visited, duration of visits, referring/exit pages, and other analytics data. We also may collect cookies or similar tracking technology data.
d) Messaging/Mobile Data. If you opt-in to receive SMS or mobile text messages from us (for appointment reminders, marketing offers, or other communications), we may collect your mobile phone number, messaging consent status, message history, and preferences. In the U.S., such messaging falls under the A2P 10DLC regime for business text messaging. Twilio Help Center
How We Use Your Information
We use your information for the following purposes:
To provide and manage your aesthetic treatments and services (booking, preparation, follow-up).
To respond to your inquiries, communicate with you (including appointment reminders, updates, notifications).
To process payments and invoicing.
To comply with legal/regulatory requirements (including health records retention, licensure, audits).
To monitor, maintain and improve our Site and Services (analytics, performance, security).
With your consent, to send you promotional offers, newsletters, educational content, SMS/text messages, or other marketing communications. (You may opt-out at any time.)
To enforce our policies, protect our rights or property, and for fraud or abuse prevention.
How We Share or Disclose Your Information
We may share your information (including PHI) under the following circumstances:
With our staff, contractors, providers or business associates who assist in providing your care or the Site’s operations (subject to appropriate confidentiality safeguards and, when required, Business Associate Agreements under HIPAA). The HIPAA Guide
With third-party service providers (hosting, appointment/scheduling platforms, payment processors, analytics providers) who have access to your information to perform services for us — provided they agree to protect your data and limit use.
When required by law or regulation (e.g., reporting certain diseases, subpoenas, legal investigations).
In the event of a merger, acquisition, or sale of assets, your information may be transferred/developed as part of the transaction (you will be notified and have rights as per law).
With your explicit authorization to share with other entities or for marketing/third-party purposes.
We do not sell or share your mobile phone number or other personal data to third parties for promotional purposes unless you explicitly consent. (This is a requirement under A2P 10DLC messaging guidelines.) Twilio Help Center
Your Rights Regarding Your Information
If you are a patient/consumer, you have the following rights (to the extent applicable under HIPAA, state laws, and other applicable law):
Right to access your health records, obtain a copy of your PHI, and request amendments or corrections. Centers for Medicare & Medicaid Services
Right to request restrictions on certain uses or disclosures of your PHI. HealthIT.gov
Right to receive an accounting of disclosures of your PHI.
Right to request confidential communications or for us to communicate with you in a certain manner or at a certain location.
Right to withdraw consent or opt-out of certain communications (e.g., marketing SMS/texts) – though this will not affect services provided or legal obligations.
Right to be notified in the event of a data breach involving your unsecured information.
To exercise any of these rights, contact us at the address below.
Your Mobile/Text Messaging Terms
If you consent to receive SMS/text messages from us:
You consent to receive messages to the mobile phone number you provide, including appointment reminders, offers, promotions, updates, and treatment follow-ups.
Message frequency may vary; standard message and data rates may apply.
You can opt out at any time by replying STOP (or following the opt-out instructions in each message) and we will remove you from further messaging.
You confirm you are the owner or authorized user of the mobile number.
We comply with U.S. messaging laws and regulations including A2P 10DLC, which require prior opt-in, truthful disclosure to carriers about campaign use, and maintenance of compliant messaging practices. 10DLC Compliance Guide
Data Security and Retention
We implement administrative, physical and technical safeguards to protect the confidentiality, integrity and availability of your information, including PHI. These safeguards include encryption, secure access controls, staff training, risk assessments, vendor oversight and audit logs.
We will retain your personal and health data for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal/regulatory requirements, resolve disputes, and enforce our agreements. When no longer needed, we will securely destroy or de-identify your data.
Cookies, Tracking and Website Analytics
We may use cookies, web beacons, analytics services and other tracking technologies to collect usage data when you visit our Site (for example, pages visited, time on site, referring site, device type). You may instruct your browser to refuse cookies or delete cookies, though this may affect Site functionality.
Our Site may also include third-party plugins (e.g., social media, analytics) that may collect data in accordance with their own policies.
Children’s Privacy
Our Services are intended for adults (18 years or older). We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us personal information, we will take steps to delete such information. (Note: the Children’s Online Privacy Protection Act (COPPA) may apply if collecting from children under 13.) COPPA
International Visitors
If you access our Site from outside the U.S., please note that your information may be transferred to, stored and processed in the U.S., where data protection standards may differ. By using the Site, you consent to such transfer, storage and processing.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements or services. We will post the updated version on this Site with the “Last Updated” date. We encourage you to review this Policy periodically. Your continued use of the Site or Services constitutes acceptance of the updated Policy.
How to Contact Us
If you have questions, concerns or requests regarding your personal information or this Privacy Policy, please contact:
Kulture Aesthetics
2451 E Baseline Rd Ste 230 Gilbert, AZ 85234
Email: admin@kultureaesthetics.com
Phone: 602-600-8796
Consent
By using our Site, booking services, providing your information, or opting into our communications, you consent to the terms of this Privacy Policy.